How do I return an item?

If you are not 100% satisfied with your purchase from Marcy's Planet Shoes you can return your item(s) for a full refund within 30 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.)

To refund an item, please contact a customer service representative at

You will be mailed a pre-paid FedEx shipping label. Make sure the merchandise is in its original packaging, (e.g., shoebox), and place it in a shipping box.  Attach the label to the sealed box.  Be sure to cover any old labels with the new one, or just peel them off.  A black marker can also be used to cover any existing bar codes.

You may drop off your return at any authorized FedEx shipping location, but please do not drop your return off at a drop box.  To find the nearest authorized shipping location, please visit

It may take 4-5 business days for your return to reach Marcy's Planet Shoes. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.